ATTO Technology – NEW 5 Year Extended Warranty Program for Switch and Storage Controllers

Published on Sep 14, 2015 in ATTO

ATTO have announced a NEW 5 Year Extended Warranty program for the ATTO Fibre Channel Switch and Storage Controller lines.

Some highlights include

  • Customers can submit replacement/repair requests through ATTO’s Technical Support team
  • Approved RMA required prior to shipping defective product back to ATTO
  • ATOO will provide confirmation of approval with 1-2 business days from confirmation of receipt of request
  • Customer is responsible for return shipping costs as well as items lost or damaged in transit. Customer may be responsible for importation costs, brokerage fees, import duties and taxes
  • Every effort will be made to ship replacements within 5-10 business days of confirmation of receipt of physical product with a valid support program
  • Replacement condition will be in new or like new condition
  • Replacement/repaired product will be shipped standard two day business. Delivery times may vary due to customs and regulations that are outside of ATTO’s control

If you have purchased a unit within the year, you can still add on the extended warranty. Please do contact us if you have any questions or concerns, we are happy to help.